Diane Carney

Diane is a Senior Consultant and is central to DTP’s consumer regulation work. Diane is also part of the wider team delivering our strategy, governance, rent compliance and wider regulatory compliance support services.

Expertise and Experience

Diane has considerable experience in social housing provision across a range of housing and property services with both housing association and local authority. She has expertise in consumer regulation, specialising in supporting housing organisations through compliance with the Regulator of Social Housing’s consumer standards. Diane also has considerable experience in rent compliance, cultural transformation and change management, business turnaround and staff engagement. She has been involved in several organisational, cross-functional team reviews, bringing productivity and service delivery improvements.

About Diane

Diane has worked within the social housing sector for more than 25 years, with a variety of housing providers (of all sizes) up to executive director level. She joined DTP in 2023 and has drawn on her experience and expertise to develop DTP’s services around consumer regulation and rent compliance. Diane is qualified in coaching techniques and has a plethora of experience in people related change management. She is an experienced non-executive in the social housing sector and an active member of the Chartered Institute of Housing. Outside work, Diane relaxes by reading and dress-making, and loves spending time with her family and taking dog walks on the beach.  

Recent Projects

• Westmoreland Supported Housing – Consumer Standards review.
• Trident Group – Complaints management framework review.
• Livin – Customer Committee review.
• Arches Housing – Cultural stakeholder survey.
• Highstone Housing Association – Organisational policy review.
• Plus Dane – Rent compliance review.
• Trident Group – Rent compliance review.
• Supporting providers to understand the new Consumer Standards and their impact.